Terms of Issue Ticket
Transport right have only passengers who present a valid ticket. In the case of an electronic ticket, you must present in printed form the ticket file sent to you in pdf format after the reservation is made. Ticket modified or corrupted in any way that the alteration or modification was not made by us is not considered valid. The ticket can be used only for the specified route, which includes the place and the time of departure and the destination. The passenger is obliged to carry with him the ticket during the route and display it to the driver or controller when and if requested. When there is a discount on the ticket, the passenger must carry proof of discount (large card, student card etc) and display it whenever asked.
Luggage transfer
The company “KTEL HERAKLION LASITHI SA” transfers millions of luggage and small parcels per year. Thus, the loss during the transfer is not likely to happen. The high experience of the company has proved that any kind of loss may happen due to passengers’ mistakes. For this reason the company suggests the passengers should have on their luggage stickers with their names and a telephone number on.
When sending luggage by the company “KTEL HERAKLION LASSITHI SA” is important for you to know that our company does not transfer any parcels containing objects of a value of more than one hundred euros (100).
In case their value is higher, you are kindly requested to choose another way to send them. In case of a theft on the bus, during your journey, you should contact the authorities and submit a lawsuit.
Any unaccompanied luggage is placed by the employees of the warehouse on the bus to the closest route in a responsible and thorough way. Unaccompanied luggage is transported under a specially numbered “parcel receipt”, which is basically the "shipping notice" and has the sender’s as well as the recipient’s elements. So, 99.99% of the luggage is delivered without any kind of problem.
In the slight case of a loss of any unaccompanied or not luggage – parcel, the passenger should always let the driver or the warehouse employee know, so that they can search for it. If the locating of the luggage is not immediately possible by our employees, more time should be given to the staff for further investigation. If the employees of the company “KTEL HERAKLION – LASSITHI SA” estimate that it is not just a simple loss but a theft, they inform the Authorities. In this case, you may be even asked to submit a lawsuit.
If the luggage is not found within a reasonable period of time, you are entitled to compensation by our company, of the amount up to one hundred euros (100), after you have submitted to our offices the special “COMPENSATION DEMAND FOR LUGGAGE LOSS”.
Bus Ticket Cancelation
In case you pay a ticket and you finally won’t go onthe trip, the company gives the passenger a refund of 70% of the ticket price (when the cancellation concerns a seat on one of the buses to rural areas and it is done at least 8 hours before the departure time) or a refund of 50% in case of a reservation cancellation within 8 hours before departure time. If you don't come at the station before the departure time, you may not require a refund afterwards. However, the Board of Directors of our company, upon your request, for social reasons and having good faith may refund you partially. This only refers to the company "KTEL HERAKLION-LASITHI S.A." and no other transportation companies, which may apply a different policy.
Booking process
The user will need to follow specific steps of purchase of an electronic ticket, as they are presented on the website. After carring out the specific actions the user will receive via email pdf file confirmation with the details of the ticket, which must submit to the place of departure of this route.
If the user does not receive a transaction receipt (either via a confirmation page, or by sending email) after submitting the data for completing the booking/transaction or if there is an error message, it is the responsibility of the user to communicate with the company in order to ascertain whether the transaction was completed or not. The company does not accept responsibility for any financial or other loss to the user in the event that for any reason are not received confirmation/transaction.
The prices are confirmed in the final stage of the booking, to the point that the user clicks on the button "complete booking". Transport right have only users who present a valid document of confirmation for the online purchase the ticket, upon presentation of their identity.
In case the special discount, the user must carry proof of this discount (student pass, multi card etc.) and display it whenever is requested. If the user does not bring with him the corresponding discount receipt then he is obliged to pay extra money to cover the entire ticket value.
The timetable displayed in the reservation may be changed, after the user has performed the transaction until the day of departure. In case of reschedule and in the event that the user has provided contact information, the company will try to contact him to inform him as early as possible for the changes, to be able to adjust the program's journey. However, it is the user's responsibility to contact the company and verify that the route would work as originally planned.
