Lost Items

The company “KTEL HERAKLION LASITHI SA” transfers millions of luggage and small parcels per year. Thus, the loss during the transfer is not likely to happen. The high experience of the company has proved that any kind of loss may happen due to passengers’ mistakes. For this reason the company suggests the passengers should have on their luggage stickers with their names and a telephone number on.

When sending luggage by the company “KTEL HERAKLION LASSITHI SA” is important for you to know that our company does not transfer any parcels containing objects of a value of more than one hundred euros (100).

In case their value is higher, you are kindly requested to choose another way to send them. In case of a theft on the bus, during your journey, you should contact the authorities and submit a lawsuit.

Any unaccompanied luggage is placed by the employees of the warehouse on the bus to the closest route in a responsible and thorough way. Unaccompanied luggage is transported under a specially numbered “parcel receipt”, which is basically the "shipping notice" and has the sender’s as well as the recipient’s elements. So, 99.99% of the luggage is delivered without any kind of problem.
 

Intheslightcaseofalossofanyunaccompaniedornotluggage – parcel, the passenger should always let the driver or the warehouse employee know, so that they can search for it. If the locating of the luggage is not immediately possible by our employees, more time should be given to the staff for further investigation. If the employees of the company “KTEL HERAKLION – LASSITHI SA” estimate that it is not just a simple loss but a theft, they inform the Authorities. In this case, you may be even asked to submit a lawsuit. 
 

If the luggage is not found within a reasonable period of time, you are entitled to compensation by our company, of the amount up to one hundred euros (100), after you have submitted to our offices the special “COMPENSATION DEMAND FOR LUGGAGE LOSS”