Services for the disabled

KTEL Heraklion - Lassithi S.A. encourages everyone to use its services, without any discrimination based on gender, nationality, age, or abilities.

As part of this commitment, the company welcomes small service animals accompanying visually impaired passengers and offers a 50% discount on the ticket.

For passengers with significant mobility issues, an accompanying person may be required, as intercity buses are not always designed to facilitate easy boarding and alighting for all passengers. In such cases, alternative travel options (train, plane, etc.) may need to be considered.

• People with special needs are given priority for seat reservations and for boarding and alighting from the buses.
• Smoking is strictly prohibited on all buses.
• The use of seat belts is mandatory for all passengers, with drivers responsible for ensuring compliance.
• The company emphasizes the importance of seat belt use for everyone on board.